Habiba Mubashsher | Portfolio

Professional History

Current

2024 — Present

Manager – Global Information Risk Management

Led the development and enhancement of Manulife's Enterprise Information Risk Assessment (IRA) Standard, establishing a consistent, scalable framework adopted by 150 IRM stakeholders across North America (Canada and U.S.) and 11 Asian markets.
Partnered with senior IRM stakeholders to design an Archer-based IRA tool that centralized and digitized previously manual, Excel-based IRAs, improving consistency and auditability while reducing assessment completion effort by approximately 20% globally.
Developed end-to-end training materials and delivered enterprise-wide training sessions on the IRA Standard and tool, reaching 100+ Manulife IRM practitioners globally.
Identified and implemented process efficiencies within Information Risk Management frameworks, improving practitioner experience and reducing duplication across risk programs.
Promoted a strong enterprise risk culture by influencing senior stakeholders and enabling risk teams through training, guidance, and practical tools.

2021 — 2024

Sr. Analyst – Global Operational Risk & Resilience Management

Led the development and global rollout of Manulife’s Change Risk Management (CRM) Standard which was subsequently adopted by risk teams across 20 countries in Asia and North America to standardize and strengthen change risk practices.
Supported the design and enterprise implementation of an Archer-based CRM application; independently led global training sessions and office hours for 100+ stakeholders and developed all supporting training materials.
Conducted Change Risk reviews for Manulife’s global change initiatives, assessing inherent and residual risks, control effectiveness, and impacts to risk appetite, limits, and thresholds.
Prepared executive-level risk concurrence briefings for the Chief Risk Officer, enabling informed decision-making and ongoing oversight of high-risk initiatives worldwide.

2019 — 2021

Consultant, Risk Advisory – Strategic and Operational Risk

Planned and led ~15 transformational strategic and operational risk focused internal audit evaluations to clients for various business functions, including but not limited to human resources, supply chain, and fraud risk.
Investigated and provided data-driven methodologies and insights to transform ways to leverage people, technology, data, business processes and controls to address operational risk and drive business performance.
Prepared concise and informative reports to present detailed guidance to management on market trends, leading practices and process improvements.

2016 — 2019

Personal Banking Associate

Recognized by the District Vice President for achieving a 95% Customer Satisfaction (LEI) rating.
Mentored team members on processing financial transactions and adhering to standardized operating procedures (SOPs).
Consistently exceeded quarterly sales goals and contributed to the ongoing improvement of the branch’s customer experience.

2018 — 2025

Board Member & VP of Projects

Organizational Growth: Progressed from General Volunteer to VP & Board Member, playing a pivotal role in transitioning the organization from a non-profit to a registered charity.
Fundraising & Finance: Spearheaded annual LaunchGood campaigns raising over $30,000 in a single year and won a $1,000 prize in the organization's inaugural pitch competition (2018).
Project Management: Managed two rounds of government-funded intern hiring, successfully employing 4 summer interns over two years.
Community Impact: Directed 2 free tax clinics for low-income individuals, organized 3 financial literacy seminars, and helped candidates secure employment through targeted resume prep and critiquing services.